Refund and Cancellation Policy

1. Cancellation Policy

1.1 Cancellation by Customer (Vehicle Bookings)

• 72 Hours or More Notice: Cancellation made 72 hours or more before the scheduled pick-up time will receive an 80% refund of the advance payment.
• 48 to 72 Hours Notice: Cancellation made between 48 to 72 hours before the scheduled pick-up time will receive a 50% refund of the advance payment.
• Late Cancellations: Cancellations made within 48 hours of the pick-up time are Non-Refundable (100% of advance is retained).
• No-Show: If the customer does not arrive within 60 minutes of the scheduled time without prior notice, it will be treated as a No-Show and is Non-Refundable.

1.2 Cancellation by Rest On Wheels (Vehicle Bookings)

• An option to reschedule at no extra cost.
• A Full Refund of the advance payment.

1.3 Accommodation & Hotel Bookings

• Please note that Rest On Wheels acts as a facilitator for hotel and stay bookings.
• Refunds for accommodation are strictly governed by the specific cancellation policy of the hotel or property booked.
• Advance payments for rooms will be refunded only if the Hotel's policy permits.
• Processing fees or service charges may apply to hotel cancellations.

2. Refund Policy

2.1 Eligible Refunds

2.2 Non-Eligible Refunds

• Cancellations made less than 48 hours before the scheduled pick-up.
• No-Shows (failure to arrive at pickup location).
• Partial usage of a package where the customer decides to end the trip early.
• Third-Party Fees like Jeep safari or entry tickets are non-refundable.

2.3 Refund Process

• Approved refunds are processed within 4-5 business days.
• The amount will be credited back to the original payment method used during booking.

3. Modifications to Booking

3.1 Changing Details

• Changes to time or location can be made free of charge up to 48 hours before pick-up, subject to vehicle availability and distance.
• Modifications requested within 48 hours may incur a small administrative fee or price adjustment based on current availability.

3.2 Extending the Ride

4. Contact Information